Vodacom

<p>On the 20 September 2016 09:33 paid Vodacom R2655.00 as i was advised by their collection department that is my settlement amount to cancel my contact, which once i finished making the payment spoke to Portia on the day at cancellation desk to cancel my contract as she advised it was done and nothing is owing and advised to speak to customer service to be put through prepaid option which was done. As it was a battle since the beginning of cancelling my contract till the day i requested to a settlement amount from collection as they advised i should wait 14 days to be updated from their as i was busy also making contact with Transunion to check for changes too.Yesterday on 22/03/2017 AT 09:04, Cell Number ********** 533 i got an sms message advising that my Vodacom Account ********** 4-5 has been handed over to legal collections, should call their collections to avoid further legal action.I was so furious as i called the collection line first spoke Lindiwe and advised that my account is owing and that she cant see more in details as my account is on prepaid now and transferred me to customer service dept for them to assist she never gave me a chance to ellaborate, customer service dept they could not assist as they advised i need to speak to their legal collections dept as i finally spoke to Nobuhle who was so rude, impatient and arrogant,spoke to her around 09;35 advised that im owing on my contract which i had with them, i asked her simple questions of why i was notified now after 6 months i paid my account in full and contract was cancelled and put through on prepaid plan and why i was not getting a invoice sent to me on my email address, post and no telephonic communication made to demand payment or reminder, she failed to answer me in detail and said they did provide me with talking minutes, data and sms's for that particular month, i asked her for proof too and she failed to provide with and urged that they did send me an invoice on my email address as per ********** i told her i never received anything but still she was so rude and impatient as she failed to provide with proof and my answers.She instead provide me with an email address to request the proof from ********** did advice her that i wont pay the amount as im not liable and i was provided with false information when i cancel my contrct and was given the toatal amount owing to settle the contract as i did not want anymore and thier service was poor too and efficient, i feel like i have been ****** and cheated on, i was on prepaid plan for all this 6 months with no stress, sms's and calls demanding the owing money. Vodacom consultants are imcompetent and not impatient, i had a turn around and struggles, headaches in the process of cancelling my contract before the 20th Sept 2016. They gave me headache their collection dept and cancellation. Now my name will be blacklisted for something that is not my fault and conduct.i wont ever take a Vodacom contact ever with them as now im thinking to change networks too.Im so furious after i sopke to that lady Nobuhle from Legal, she didnt even wanna sysmphatise with me, try to assist and loook for ways to resolve the matter. I do work also work for a big company, No 1 bank in Africa, voted in 2017, innovative, respected brand and bank, a banker within a call centre, but the service i got it was a disgrace, my day yesterday on 23/03/2017 was so sad as i was so furious and so hard to concetrate at work and sleep.Even not sure if i did make an error while assisting one of my clients.</p>