1 reviews | Active since Nov 2016

23 Mar 2017, 15:02

VODACOM

<p>Good day</p> <p> </p> <p><br />I sent my Cellphone in for a screen repair at Cradlestone mall, Also that the phone was overheating.<br />it has been two weeks since i have sent my iphone in for a repair</p> <p>The cellphone in question is insured with Vodacom, i dont see what the problem is. either it needs to be repaired or replaced.</p> <p>I filled out documents with all the required information. At cradlestone mall Vodacom, the contact details of the alternative number was supp**** on the document i filled out.</p> <p>the alternative number which is not my cellphone number, did not receive the notification to go ahead with the repair either <br />my question is- i sent it for repairing, i gave the go ahead to fix the phone. is that not obvious enough.</p> <p>i did not recieve a phone call from vodacom repairs department either,</p> <p><br />unacceptable please assist me in the matter.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply23 Mar 2017, 15:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,