Vodacom

this is not a review as Vodacom is the new *******ion and *****ulant ******* in South Africa. I have tried to cancel two numbers off my contract. The contract ended end of January so was advised to call Vodacom cancellations on 1 February 2021 which i did. Spoke to Kevin and was given the following reference numbers "*** and *** was assured that these numbers were now cancelled as at end Feb. I received my March Statement to find that oh now I have still been charged for March now!!! I then called again was on 15 March 2021 first was cut off by the very competant cancellation agent who said I had to be put through to Cancellations RIGHT i had phoned cancellation confirmed with her that she was cancellations given her the ref numbers but suddenly had to be put through to cancellations. OK so far par for course for Vodacom. I then called again got through to Vaneshri who appeared to be incredibly competant but once again just had the gift of the proverbial gab to tell amazing lies on behalf of Vodacom. Hey she gets paid doesn't she so just don't worry about the customers rights. She then gave me another reference number *** and assured me I would get a credit and the numbers definitely cancelled. Well no surprise still not done when I followed up on messenger. I then received a message back saying the Rententions Dept has processed my order yesterday guess what ANOTHER REFERENCE NUMBER *** and the numbers would be changed to prepaid from end March. Was that my request? Nope it was not. I want the damn things cancelled. This should have been done end of February. This is now so damn ridiculous it is ludicrous that nothing gets done. I am still waiting for a number or an email to contact somebody higher up even the CEO but apparently he doesn't work, doesn't exist by clearly draws a massive salary all accrued by us JOE Public being **********. I honestly think the entre Group of Vodacom needs to be looked at for bad business and *****ulant behaviour.