Vodacom

<p>Complaint</p> <p>There has been a negative credit bereaux listing against my name by Vodacom, under account I ********** , i had disputed this with Vodacom on the 4-10-16 contacted Vodacom customer care 082111 spoke to Noma at 13:17pm who advise the account was a ********** activation investigatoin was finalised and the charges against my nae were to be reversed however couldnt offer me a leeter to confirm this , and referred me to Suscriber Collections and spoke to Lerato who advised that the account was a potential ********** activation which according to her systm was still pending investigation under service request 1- ********** 9196 and advise that the TAT was 14 business days that started on the 11-10-16. however she couldnt assist with a refernce for the call of letter to confirm this and referred me back to Vodacom customer care. it it NB to note thatan hour had past, 2nd time with customer care i spoke to Matsabatha who advised that i shoudl cancel the account and refered me to cancelations ********** after 30 mins on hold i spoke to Sbongile who advised that the correct dept for my query was the ***** forensic dept at vadacom ********** and further advised on the fruadulent account number ********** 100 and was transferred to Penelopie at Suscriber collections who was rude and put me thru to Switch baord to caroline now time was 14:56 who transfered me to Corne at 14:57 at forensic who advised that they hadnt received an dispute for investigation and asked me to email her directly, which i did on the 3 Nov 2016.</p> <p>this whole process took 1 hour40mins, futhermore i am more showing an adverse credit bereuax rating and dispite Vodacome receiving my dispute on the 4 Oct 2016 they manage to update the credit bereuax record on the 14 oct 2016 as 2 months in arreas, which is at a huge disavantage t me.</p> <p>i would urge Vodacome to urgently resolve this.</p> <p> </p> <p>Complaint 2</p> <p>I am so disappointed and furious with the bad service that vodacom is offering to people using their services. Up to date i havent recieved any positive response to vodacom as to what were their findings on the quiry that i raised. I phoned vodacom yesterday 22/03/2017 @ 15: 36 and i spoke to Thokozani at custore care of which i asked him about the status of my account and he refered me to ********** Upgrade department of which the response i got there was that the investigation was closed, vodacom had paid me but i still have an outstanding balance of R1127.00 because my account is still open. so i asked to be sent a statement so that i can see the balance but i havent recieved it. Its so painful because am being debited for services that i am not using.</p> <p> </p> <p>All i want is my name to be cleared and vodacom to give me something in writing that my name has been cleared.</p> <p> </p> <p>This is reflecting badly on my credict status, I urge vodacom to resolve this ASAP.</p>