1 reviews | Active since Mar 2017

09 Mar 2017, 11:48

Vodacom

<p>Vodacom must be one of the worst places to try and get through to help you ,we get so ****** sice last year March i have had issues with them ,even one of their emplyes told me to pay money into the account rather than run off a debit order for they just take money off as they please.I then a few months later say I owe them R 65 000.00 for data after many calls they tell me its been reduced to R 9,000.00 ,I mean really now HOW DO YOU JUSTIFY THAT.They then start cutting my phone off and cant mail me anything ,I have spoken to so many people and no one can help.I then speak to a supervision in account Robin ,she says she cant help I need to speak to a supervisor in Data I call 7 times and ask for supervisor ,I get told they busy ,they will call me back.I am still waiting for them to call me.Today they cut my phone off and now i am sitting waiting on the line again since 11;20 waiting for someone to assist me.</p> <p> </p> <p>I am tried of taliking and saying the same story over and over,how much time must I spend </p> <p>Now they not sure whats happening after holding on for ever</p>

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Replies (1)
Vodacom
Vodacom's reply09 Mar 2017, 12:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,