LB
Lourens B

1 reviews | Active since Nov 2019

27 Jan 2023, 10:25

Vodacom 20mbps LTE is BAD, AVOID IT

I ordered a Vodacom 20mbps uncapped LTE package 2 weeks ago. It arrived a few days later and at first everything was great. After using it for a few days, I suddenly got disconnected, and when I phoned the customer care, they told me it was because my package wasn't yet activated. How can that be if I had been using it, already? So fine, they told me I had to switch it off for a few hours while they got it fully activated, and I did. I had to buy Telkom data while I waited, as I work from home. The next morning everything was fine again. Then last night, the same thing happened AGAIN. I had to switch over to Telkom and buy yet more data, AGAIN. I phoned the customer care, and AGAIN got told it hadn't been fully activated. Not only that, but I checked the router to see if I'd missed any communication from Vodacom, and found that they tried to debit me well before the agreed-upon date, and I'd also been subscribed to some service called ViddiGo for R10 a day. This was the final straw and I cancelled the contract right then and there.

Avoid Vodacom at all costs. How they have the largest network in South Africa is beyond me, because they're terrible. Even worse than Telkom and Rain.

0
Replies (4)
Vodacom
Vodacom's reply27 Jan 2023, 11:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LB
Lourens B's update27 Jan 2023, 12:55
Reviewer Update
Yes, come get your garbage product. It's clear you never had any intent to try and solve the issue.
LB
Lourens B's update27 Jan 2023, 12:55
Reviewer Update
Yes, come get your garbage product. It's clear you never had any intent to try and solve the issue.
Vodacom
Vodacom's reply30 Jan 2023, 16:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team