1 reviews | Active since Aug 2009
Vodacom 20MB up and down for R799pm
I have Month on Month Fibre contract with Vodacom since Aug 2020. 20MB up and 20MB down. I have been charged R799 from the start per month and still do. YES, that's correct R799 for a 20meg line LOL. Explained to Zoe at fibre deals that this surely should have reduced during the years as Vodacom reduced their pricing? Zoe escalated the matter to Kenneth, her supervisor who handled me with utmost respect and sent through an urgent request to the billing department.
Thats as far as I got. Zoe called me today to let me know that they have had no response from the billing department.
I do not believe it is fair to be charged this as it's not a 12- or 24-Month contract but Month to Month and believe that as and when Vodacom reduced their fees for the 20MB line they should have reduced my Monthly fee or contact me to migrate to a speed aligned to my Monthly fee.
Now what happened to me being overcharged? Is billing dept looking into historical fees and rectifying?
Only 2 people I could find that cares are Zoe and Kenneth and even their hands are now tied.
Tried to contact *** to speak to someone senior but was transferred to wrong department 1st call and second call the individual didn't want to transfer me but rather give me an email address.
I now need someone senior to please step in and assist where they can as I do not know what direction to take from here.
Doubt that any other person will be able to resolve this as it was at your billing department for review yesterday and after phoning and trying to explain the matter and that Kenneth is waiting for response i could hear the crickets as there was zero understanding of this. Please see this as a matter of Urgency. Even my friends now want to see my invoices from Vodacom as they cannot believe that all these years, I have been charged R799 for a 20meg line. Laughable. Like paying for horse but getting a donkey. Really Vodacom???????????????
Doubt that any other person will be able to resolve this as it was at your billing department for review yesterday and after phoning and trying to explain the matter and that Kenneth is waiting for response i could hear the crickets as there was zero understanding of this. Please see this as a matter of Urgency. Even my friends now want to see my invoices from Vodacom as they cannot believe that all these years, I have been charged R799 for a 20meg line. Laughable. Like paying for horse but getting a donkey. Really Vodacom???????????????