JS
Jeffrey S
1 reviews | Active since Dec 2018
03 Dec 2018, 09:28
Vodacom 20Gig contract Ripoff
Ripoff Useless 20gig 24 months contract puchased from Centurion Mall. Lodged a complaint at Centurion branch on the 27th Nov 2018 ... 5 days after using their brand new router. Their system shows that ALL my data disaappeared in dropped separate connections of 1 & 2 seconds ... (ONLY 1 connection that lasted 2 minutes) ALL within 4 hours after purchase on the 22nd Nov 2018. New month now ... 20 Gigs of data. Still no connection. Dropped connections. Strong network in the area. Useless. Ripoff. Cancel and count losses. They never even bothered contacting me as promised. It's pity I have to tick atleast 1 star before I can review. They deserve 0 star
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Replies (4)
Vodacom's replyOfficial
03 Dec 2018, 14:23Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Dec 2018, 14:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JS
Jeffrey S's updateReviewer Update
05 Dec 2018, 00:32All Gigs gone in separate "2 seconds" dropped connections and Vodacom says the bill is correct???? New month now. New 20 gig. Still I can't connect. 2 seconds dropped connections continue. First time ever being connected now during night owl. Pathetic. Arrogance. You take 20Gig and compensate with 1Gig. Mxm
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per the reference number 1- ********** ********** . Our records indicate that your query has been dealt with by our Data Support Team. Based on the investigation they have found that the data have been used and Billing is correct. As a Once off Gesture they have given you 1GiG of data.
Regards
Consumer Website Team
JS
Jeffrey S's update05 Dec 2018, 00:32
Reviewer Update
All Gigs gone in separate "2 seconds" dropped connections and Vodacom says the bill is correct???? New month now. New 20 gig. Still I can't connect. 2 seconds dropped connections continue. First time ever being connected now during night owl. Pathetic. Arrogance. You take 20Gig and compensate with 1Gig. Mxm
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per the reference number 1- ********** ********** . Our records indicate that your query has been dealt with by our Data Support Team. Based on the investigation they have found that the data have been used and Billing is correct. As a Once off Gesture they have given you 1GiG of data.
Regards
Consumer Website Team
JS
Jeffrey S's updateReviewer Update
05 Dec 2018, 00:34All Gigs gone in separate "2 seconds" dropped connections and Vodacom says the bill is correct???? New month now. New 20 gig. Still I can't connect. 2 seconds dropped connections continue. First time ever being connected now during night owl. Pathetic. Arrogance. You take 20Gig and compensate with 1Gig. Mxm
JS
Jeffrey S's update05 Dec 2018, 00:34
Reviewer Update
All Gigs gone in separate "2 seconds" dropped connections and Vodacom says the bill is correct???? New month now. New 20 gig. Still I can't connect. 2 seconds dropped connections continue. First time ever being connected now during night owl. Pathetic. Arrogance. You take 20Gig and compensate with 1Gig. Mxm
JS
Jeffrey S's updateReviewer Update
05 Dec 2018, 00:37Still I can't connect..Using your router. Dropped connections. Will the bill still be correct after you chow December's 20Gig???????
JS
Jeffrey S's update05 Dec 2018, 00:37
Reviewer Update
Still I can't connect..Using your router. Dropped connections. Will the bill still be correct after you chow December's 20Gig???????