dP
danny P
1 reviews | Active since Jan 2014
07 Apr 2021, 16:26
Vodacom... 20gb minus 2.2gb is 17.8gb and NOT 2gb... Get some Higher Grade Math IT Enginners to work for you!
Dear Vodacom
Today is the 7th of April 2021 (7 days into the new month)
I am on a 20gb (day) + 20gb (night) data plan.....
I got an sms saying that i have less than 10gb left on my daytime data
I openend the Vodacom app, and it says i have 2.5gb left of my 20gb day data....
But when i open my DETAILED DATA USESAGE, Vodacom says i have used 2.2gb in the last 7 days....
My math isn't that great, but 20gb minus 2.2gb is 17.8gb lleft and not 2.5gb...
Or are you employing IT engineers with Math LIT straight from school to do your subtraction?
Or do i need to explore other service providers with more capable IT engineers that can subtract properly?
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Replies (1)0
Replies (1)Vodacom's replyOfficial
08 Apr 2021, 07:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Apr 2021, 07:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
