MH
Marie H

1 reviews | Active since Jul 2018

23 Jul 2018, 16:06

Vodacom 20G device returned

We ordered a device and returned it within th 7 days. Vodacom kept on deducting full payment. Ref ********** ********** ********** 511. We still waiting for monies deducted.

0
Replies (3)
Vodacom
Vodacom's reply23 Jul 2018, 16:12
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply24 Jul 2018, 10:47
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,

MH
Marie H's update24 Jul 2018, 11:24
Reviewer Update
Thank you Vodacom for your reply in this regard. This has been resolved and we are happy with the feedback. Keep up the goodwork