Vodacom

<p>My dad had a Vodacom account with a seperate number for my mom. He passed away three weeks ago. After being given the runaround for about a week she finally managed to speak to someone on Friday last week at the Vodacom Cradle Stone Mall who seemed to be able to help.</p> <p>Since Friday nothing has happened. Her phone is still disconnected. I spoke to a very disinterested consultant at the customer care centre (Leonard?) who advised me that only a branch can change accounts from one person to another.</p> <p>Yesterday afternoon I phoned Darryll at Cradlestone who said that the matter can only be sorted by customer care. Be promised that he will phone them again and make sure the numbers work.</p> <p>My mom received an sms that one of the numbers has been transferred to another account and that the specific number is working. It is not.</p> <p>She totally relies on her phone for communication. Last Friday her neighbours had an attempted burglary. My mom was traumatised as she couldn't phone anybody.</p> <p>How do I sort this out? Customer care insists that Cradlestone sorts it out an Cradlestone insists that Customer Care must sort it out.</p> <p>In the meantime my mother doesn't have a working number. I doubt whether Vodacom will accept liability if something should happen to her?</p> <p>Maybe MTN is the better connection after all.</p> <p> </p> <p>Eugene Peyper on behalf of Mrs E J Peyper</p> <p> </p> <p> </p>