Vodacom

<p>In November 2016, I was due for an upgrade. In so doing I upgraded my package and received my new cellphone. In December 2016 I received my account and found that I had been charged for 2 line rentals, the previous line rental and the new one. I have been on the phone with the call centre, been transferred between departments, had my line cut and have finally been advised the note on the system indicates that this service request is to finalsied by the 28th March 2017. 4 months is apparently an appropriate time frame for a credit to be passed and my account corrected, in the mean time I have to spend my time on the phone speaking to agents that are unfriendly and unhelpful and still no finality on my account. During this period, I am expected to pay the entire amount on the account and when Vodacom feels it appropriate, they will correct the account and credit if necessary. I have never in my life been so infuriated with the pathetic service received from the provider and their agents, and trust me I have dealt with approximately 50 of them during my time in trying to resolve this.</p> <p> </p> <p>Can someone please assist me in resolving this as I am quite literally at my whits end!</p>