Vodacom

<p>I cancelled my Vodacom accounts 11 March 2016, requested settlement amounts.</p> <p>The cancellation documents were signed and emailed on the 17th of March and settled on 17 March 2016.</p> <p> </p> <p>Vodacom kept billing me for the contracts claiming that the cancellation documents weren’t signed and emailed.</p> <p> </p> <p>I have all the emails sent as well as all the emails received by Vodacom, proofing that it was read and received.</p> <p> </p> <p>Countless visits, phone calls and emails followed for the next 6months – proof of emails available.</p> <p> </p> <p>Daryl Welch at Menlyn was the only individual trying to really assist me. He eventually also gave up.</p> <p> </p> <p>They figured out in the Menlyn shop that Vodacom has billed me for the months after the cancellation because Vodacom didn’t receive the documents, although it was sent 3+ times to various email addresses, and proof of receipts are available. </p> <p> </p> <p>Vodacom kept pestering me with phone calls and threats of handing me over. Vodacom then went quiet for a while…</p> <p> </p> <p>I recently started to receive sms and phone calls again threating me.</p> <p> </p> <p>Vodacom has no respect for a customers time and income, as they wasted hours of billing and earning for me because of incompetence/ lying and terrible service, passing the buck the whole time…..</p> <p> </p> <p>If I ever hear anyone saying “we will escalate or I have escalated “ ........</p> <p> </p> <p>I’ve done all I can do as a consumer, not once being but courteous and friendly to Vodacom staff- please contact Daryl at Menlyn to check this….. but can’t stand this abuse and appalling service a day longer. I have never had such an experience of bad service in my life.</p> <p> </p> <p>Regards</p> <p> </p>