1 reviews | Active since Jul 2015
Vodacom 2 pm rule - ridiculous
I open a Vodacom cell phone contract today via the call centre online application.<br> <br> After my order, I got a call from Vodacom compliance office stating that I need to confirm my details in order for them to dispatch my handset tommorrow. This call takes place a couple of minutes before 2 pm. <br> During the call the operator has to confirm my porting details, which takes place 2:02 pm. She then informs me that since it is now after 2 pm she can no longer dispatch my handset as they have a 2 pm cut off time for orders to be dispatched. <br> <br> Seriously. Why then call at all? She informs me that because it is after 2pm I will only get my handset on Monday. <br> <br> Is this the service that I can expect from Vodacom? What happen to customer satisfaction and support? <br> <br> This is completly ridiculous. <br> <br>
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
