SC
Steven C

1 reviews | Active since Jan 2026

23 Jan 2026, 04:52

Vodacom +2 Months YouTube premium ****

Vodacom +2 Months YouTube premium ****,

You guys can't advertise Summer deals and act as if you are giving legit codes for +2 month Youtube premium, If I were to give an example, even if you don't purchase any Vodacom summer deal, you can still go straight to the Youtube Website and you will be able to access +2 Youtube premium TRIAL without having to go through Vodacom,

so in other words what is Vodacom actually offering here?

1.) "+2 months FREE" is just YouTube's standard free trial.

2.) It's only available once per Google/YouTube account

3.) if you've claimed it before, you are not eligible again, even if you buy the bundle again.

4.) The network/Vodacom is not providing an additional benefit, just redirecting you to YouTube's own trial page.

So from a consumer point of view:

1.) You paid again expecting an included benefit.

2.) The benefit cannot be redeemed.

3.) That should have been clearly stated.

"The promotion is misleading as it advertises an included benefit that cannot be redeemed by existing YouTube premium trial users. This limitation was not clearly disclosed at point of purchase."

Do we as customers request a Refund or equivalent compensation (such as the value in Data or Airtime) for the portion of the advertised as including YouTube Premium?

I would appreciate a Reply, as I have noticed customer complaints and reports, and accusations of false advertising.

0
Replies (1)
Vodacom
Vodacom's reply23 Jan 2026, 07:29
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team