Vodacom 2 Month Fibre Relocation Nughtmare

I have been a fibre client with Vodacom for the past 5 or 6 years, with very little issues experienced up to now. I recently relocated and notified Vodacom of my change in address from the 1st of March 2024, at which Vodacom advised that the process has changed and my relocation will take up to 1 month, meaning I will be connected at my new residence by the 1st April 2024. I have called numerous times with promises of escalation and new reference numbers given to me and promises that someone will be in contact, till now nothing and my family is without any internet for two months, however payments continue to be made to Vodacom from my account. This week alone, I contacted 3 separate people who assured me that 24-48 hours later someone will be in contact, silence. The last lady is spoke to even went as far as to say they will contact you “now” as this is really unacceptable, silence.