Vodacom - 2 Branches Bad Attitiude

I have been with Altech Autopage for many years and when I was due for an upgrade on 1 March they had closed all their East London Branches so I had to upgrade online. My contract has been sold to Vodacom and having received notification of this after the upgrade and having received my new phone I attempted to get some assistance from Vodacom today. Firstly I went to Vodacom 4 U in Pearce Street during my lunchbreak only to be completely ignored. After work I went to the Vincent Park Branch and was told that they cannot assist me with connecting my new SIM. I was also informed that to transfer my Contacts to me new phone would cost R80.00 and to set up WhatsApp would cost an additional R40.00 and to set up Facebook would cost an additional R80.00. This should be part of an upgrade but the gentleman at Vodacom informed me I had to pay if I did not upgrade or buy my phone from their store. Maybe it is time to look for an alternate service provider????