MN
Malibongwe N

1 reviews | Active since Feb 2016

17 Feb 2016, 14:25

Vodacom 1GB Data depleted < 2minutes 1 googlemail

Hello There,<br> <br> Today I bought 1GB of Vodacom at 10h46 at PEP Stores circus triangle mthatha for my modem that I solely use on my laptop.<br> <br> Without opening any other website, I went strainght in to google gmail to open one email. I was shocked that in about 3minutes of waiting, it reported that my data had been depleted.<br> <br> I phone Vodacom 114 and was refered to Thembi Mahlalela who investigated and call me back within an hour who gave me the following feedback: http browsing 9mbs, google 30mbs, dns 15mbs, ssl 9mbs, http generic 1mbs, untapegorised 5mbs. <br> <br> I am now at dismay that the above feed back is 69mbs far less than 100mbs out of 1000mbs (1GB) I bought.<br> <br> Can someone at Vodacom listens and take responsibility to re-pay back my 1GB that Vodacom *******ly depleted away from me?<br> <br> Regards,<br> <br> Malibongwe Ndabeni<br> Cell: ***<br> Fax: ***

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Replies (1)
Vodacom
Vodacom's reply17 Feb 2016, 14:39
Official
Hello malibongwen,

Thank you for your feedback.

We would like to apologise for any inconvenience caused.

A consultant will contact you in order to address your concerns.

Kind regards
Vodacom Consumer Website Team