NT
Nikiwe T

1 reviews | Active since Aug 2021

05 Nov 2024, 16:08

Vodacom ******

Guys be warned,in whatever you go stay away from Vodacom fibre or LTE.i currently have both and boy am i living to regret it. Due to unforeseen circumstances I wasn't able to pay and guess what I was cut off which would still be fine if it meant i would have to pay only what i already used before being billed again.

That's not the case ,I'm off line but the bill still grows ,I still get billed every month without service from them. Mind you my LTE is month to month but now I'm told they don't bill only when you cancel it only,even if you cut off you will be charged.

With the fibre I'm told I renewed in May a 24 month contract which is not the case also.

If you don't want problems,just stay away from Vodacom ,period!

0
Replies (1)
Vodacom
Vodacom's reply06 Nov 2024, 07:47
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team