JS
Jean S
1 reviews | Active since Jul 2020
15 Dec 2020, 10:27
Vodacom
I recently lost my cell phone. Fortunately it was returned to me. I have been struggling for 4 days to arrange a SIM swop and for my blacklisted phone to be unblocked. What was most distressing was that I was told that the technical section does not operate over weekends. Imagine - a service provider operating in the cyber space domain does not operate. Still waiting to be contacted as promised. Guess who's changing service providers after being with VODACOM for more than 20 years!
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
15 Dec 2020, 10:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Dec 2020, 10:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team