JG
Jerome G

1 reviews | Active since Nov 2022

09 Nov 2023, 08:03

Vodacom *******

Highly disappointed and disgusted with Vodacom *********** its customers especially in this harsh economic climate. I have 2 contracts with Vodacom, one of which I had purchased advance airtime. I was unaware of the 30 day period within which I needed to repay the advance as the USSD string mentions that it will be added to your monthly bill. I called Vodacom yesterday and was assisted by a very helpful gentlemen who explained to me what had happened. I still don't agree with what he said or Vodacom's policies as to me what transpired is daylight *******. I was owing R22,10 advance but am being charged R172.34 all because I didn't repay R22,10? Where did the extra R150 come from? That equates to 8 loaves of bread and here is Vodacom trying to rip me off. That's an extra extravagance. Down with conglomerates robbing the people without batting an eyelid.

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Replies (2)
Vodacom
Vodacom's reply09 Nov 2023, 12:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
JG
Jerome G's update29 Nov 2023, 12:52
Reviewer Update
Apologies, only saw this now. I was still debited fot the inflated amount. How soon can my reversal be processed?