tK
tracey K
1 reviews | Active since Sept 2020
14 Sept 2020, 15:37
vodacom
I have been trying to upgrade at vodacom, I was told my portfolio when down,because I was on debt counseling, this was never a problem before.i lost my job at one point ,I immediately arranged that I would pay the best I can But that was done all for nothing.vodacom doesn't give a danm about their clients.i as soon as I was back on my feet everything was paid,and I've been paying on time since then.
I requested that they review my account and lift my limit, to upgrade to the plan I need.all they had to say is there is nothing they can do... I've been with vodacom for atleast 10 years.but I think this is absolute bull.
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Replies (1)Vodacom's replyOfficial
14 Sept 2020, 16:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Sept 2020, 16:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
