tK
tracey K

1 reviews | Active since Sept 2020

14 Sept 2020, 15:37

vodacom

I have been trying to upgrade at vodacom, I was told my portfolio when down,because I was on debt counseling, this was never a problem before.i lost my job at one point ,I immediately arranged that I would pay the best I can But that was done all for nothing.vodacom doesn't give a danm about their clients.i as soon as I was back on my feet everything was paid,and I've been paying on time since then.

I requested that they review my account and lift my limit, to upgrade to the plan I need.all they had to say is there is nothing they can do... I've been with vodacom for atleast 10 years.but I think this is absolute bull.

0
Replies (1)
Vodacom
Vodacom's reply14 Sept 2020, 16:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team