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RJvR
Rudi Janse van Rensburg

1 reviews | Active since Sept 2019

07 Dec 2023, 08:24

Vodacom

I have received a message that Vodago WIG has been activated. I did not request this service. I have tried sending emails but get the message that its undeliverable because the mailbox is full. I have tried their on-line BOT TOBI as well but without any joy.

Please assist to get this Vodago WIG cancelled with immediate effect.

Many Thanks

Rudi Janse van Rensburg

0
Replies (3)
Vodacom
Vodacom's reply07 Dec 2023, 11:51
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team
RJvR
Rudi Janse van Rensburg's update08 Dec 2023, 09:56
Reviewer Update
Apologies for that. I have tried to call back but could not speak to anybody on 4 occasions. I got the usual high call volume answer. Just cancel the Vodago WIG service as I have not requested it.

Many thanks

Rudi Janse van Rensburg
RJvR
Rudi Janse van Rensburg's update11 Dec 2023, 12:22
Reviewer Update
Any reply on my previous message. You can also call me on *** as an alternative