VODACOM

i wrote a review on this platform and Vodacom rep**** to me after two weeks claiming they tried to phone me i have never received any call regarding my ***** on contract sim case with them other than Vodacom collection calling to make an arrangement to pay R5000 i owe whereas my contract is R548 monthly and is capped they claiming data TOP Up SUBSCRIPTION THAT "WE" DID IN OCT 2019 NOV 2019 on the 12 dec 2019 i went to them after paying them whatever out of not knowing is ***** they still didn't investigate nor stop this they continued billing me for the sim that i reported, de-activated and unused. i went to their outlets JANUARY 2020 sent emails the ignored me ,after a review in this platform they sent an e-mail on the 28/02/2020:"Dear Ringane Thank you for making us aware of your complaint. We tried to reach you with no success. - I.D Number - Bank Name and Account Type - Debit Order Date

Once we have confirmed this, we will be happy to assist with your query.

Regards, Vodacom Consumer Website Team".

SAME DAY I DID SEND THE INFORMATION. since then NOW WE IN APRIL all i get is this :

"vodacom Balance Notification. For your information. Account Nr I******, Account Balance has now reached 50.0%."

I AM TIRED I HAVE SUFFERED CAN THEY JUST FIX THIS .