Vodacom

I am going to cancel my contract due to Vodacom not delivering the service I am paying for. There has been NO SIGNAL in Prince Albert, Western Cape since Saturday night 29 January 2022. We have to travel to a little town 50km away to get a signal from another tower. Vodacom does not respond to complaints, even said my complaint has been resolved but I still do not have a signal so how was it resolved? The whole town is suffering from this as there are lots of Vodacom users - can a mobile company really hold a whole town at ransom?