CW
Chazlinn W

1 reviews | Active since Dec 2024

09 Jan 2025, 15:58

Vodacom

MOST PATHETIC SERVICE I HAVE EVER RECEIVED FROM A COMPANY. VODACOM YOU NEED TO SORT OUT YOUR ENTIRE CALL CENTRE STAFF'S ATTITUDE. I PAY VODACOM A CAR'S INSTALLMENT PER MONTH. I HAVE BEEN STRUGGELING FOR THE PAST 4 MONTHS TO GET MY ACCOUNT SORTED AS ONE OF THE VODACOM AGENTS DID UPGRADES ON MY ACCOUNT WITHOUT MY APPROVAL ON DATA PLANS. TILL DATE. WE RECEIVE NO DATA EVERSINCE THESE CONTRACTS STARTED. ON TOP OF THAT, FOR THE LAST WEEK WE HAVE HAD NO INTERNET AS THE WIFI IS DOWN. EVERY SINGLE PERSON I SPEAK TO GIVES A DIFFERENT STORY HOWEVER NO ONE PROVIDES A SOLUTION. I AM SICK AND TIRED OF PHONING VODACOM EVERY SINGLE DAY OF MY LIFE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! IF I COULD, I WOULD CANCEL, AND NOT PAY VODACOM A SINGLE CENT FURTHER AND NEVER EVER IN MY LIFE DO BUSINESS WITH VODACOM AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THE SERVICE THAT I AM GETTING FROM VODACOM IS PATHETIC!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Replies (1)
Vodacom
Vodacom's reply10 Jan 2025, 08:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details.  Regards,  Vodacom Consumer Website Team