1 reviews | Active since Nov 2016

16 Jan 2024, 08:43

VODACOM

For Valentines Day may years ago my son got m ea contract from Vodacom which he always paid for. I used this phone to conduct my business and do my work Thanks to the current financial crisis in the country he was unable to meet all his obligations and I phoned Vodacom and made arrangements that I would stand good for the balance and asked them PLEASE JUST TO OPEN MY LINE so that I could continue working. I was promised this would happen in 24 to 48 hours. Its been many many 24 to 48 hours later with numerous phone calls and I still cannot receive calls. So far, I have kept my promise, but they haven't and surely, they cannot expect me to continue to pay for something I don't have. Saturday, I recharged my phone with R115, no calls in or out, but yesterday when I try to make a doctors appointment, a voice tells me I qualify for a R5 advance. What is this Vodacom??????? You really have thrown your name away by my standards SHAME ON YOU!!! Sharon Cloete

0
Replies (2)
Vodacom
Vodacom's reply16 Jan 2024, 09:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
's update16 Jan 2024, 10:44
Reviewer Update
How do they intend contacting me when I cannot receive or make calls?