1 reviews | Active since Feb 2017

13 Feb 2017, 18:26

Vodacom

<p>I lodged a complaint on 2 feb 2017. I am unable to transfer airtime to a pre paid Vodacom number. Was told that within 48 hours I would have this resolved. Still waiting 2 weeks later. Every time I call to find out what is happening they say it is under investigation and they will get back to me. Shocking. Every time they promise they will escalate the problem. I am still waiting like a fool. Believing the empty promises.</p>

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Replies (1)
Vodacom
Vodacom's reply14 Feb 2017, 07:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,