AP
Auriol P

1 reviews | Active since Jul 2024

01 Jul 2024, 18:15

Vodacom ****

This has been the worst service ever.my issue has been going on since February this year I needed to cancel my contract that was due to end in March which I did on the 3rd of February I got a call a few days later and received an email just to find out in march it was never ended and they tried to debit me.must I pay for you incompidence.Soni had to call in again and was promised that they would call me to correct this but never received a call so the same thing happened I. April so I called again and this time the agent says he will cancel the contract and get the manager to back date this so you expect me to pay for a service I cancelled I was not contacted by the so called manager ever so today I get a letter.I don't understand how the one contract could have been cancelled but the other one not when they both where to end in march needless to say my other 5 contract that I have for my family will be cancelled due to you horrible service.#vodacom****#vodacom *****ing us over.#a manager needs to call me

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Replies (1)
Vodacom
Vodacom's reply02 Jul 2024, 07:48
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team