Vodacom

<p>Still nothing is happening!!!</p> <p> </p> <p>Have the worst experience with vodacom!!!! Did my upgrade 4 months ago already at clearwater mall .I did my upgrade with Alli the manager worst decision. He told me about the red advantage package and that this will include everything. The amount l will pay is only R999 this is including my handset fee plus the new iphone 7+ . Asked him what l should write in my letterhead he told me that l should write that l will only pay R999 . Got my phone only to see after a couple of days what my bill really is ! Phoned Alli at ClearWater to find out what is going on only to find out he did false adverti*****t with me and told me that's the way it is and that l can phone complaints department they will do nothing, he has dealt with this situation a view times and l will see l wont get anything right!!! This is Alli that is called the manager . Told Alli that he should give me the letterhead he refuses to give to me why? Because he is lying and he know he is . He told me my handset fee and everything is included with this package only to find out it is not, that l should pay R500 handset fee with the R999 . Checked my invoice that he put in the vodacom bag with my phone and everything just to find out he did put a handset fee on there but for R400 not R500 . Told Alli what he did, he told me oh he made a mistake and l will pay R500. That he will not change this he was extremely rude to me l was actually in tears .</p> <p>Phoned customer care told them the situation after a struggle I spoke to Banga the manger and he told me he will sort this out. he never got back to me, I then spoke to his colleagues Levert that said this is been sorted out just waiting to be finalized, still waiting has been 4 months later now. Still waiting.</p> <p>I should not be paying a handset fee, i was misinformed from the start and now I have to pay for a contract that I didnt even budget for. My Letterhead states all the info that says R999 and that is what I prepared myself for!!! </p> <p> </p> <p>I cant even put data on my phone ! I asked to put me on the package l was on previous!!! This is not what l got still vodacom phones every moth and says they will get back to me </p> <p> </p> <p> </p>