NS
Natacia S

1 reviews | Active since Aug 2019

25 Nov 2019, 17:28

Vodacom

I thank the lady who assisted me with this query job well done , BUT I am not impressed or happy with Vodacom the issue I had with their Additional Once Off Payments was just ridiculous they say it was a top up when I ran out of data but it never worked there was never data automatically toped up it would send a message saying so but there was never any data you still ended buying data i am sorry but Vodacom Executives you are just a hunch off ******* coming up with ridiculous ways to rip people off AND I never requeste this option I don't care for your execuse that I selected the option that is not true because I have had experience with your top ups the charges are ridiculous and i would never put myself in that position again, i hope you enjoyed the thousands that you stole from me the last few months with this ridiculous charges.

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Replies (2)
Vodacom
Vodacom's reply26 Nov 2019, 07:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom
Vodacom's reply03 Dec 2019, 13:16
Official
Dear Customer, Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Consumer Website Team