1 reviews | Active since Feb 2017

05 Feb 2017, 16:24

Vodacom

<p>I have received a Vodacom account for R25900 in January for supposedly using out of data bundle. After many fights and queries I eventually had to pay R8100 because Vodacom had blocked my phone. After numerous attempts I can still not get an itemised bill as to what when and what time of the day I used so much data. I believe I will receive a credit note for the difference but to date still have not received anything. I don't have a computer and I do have a portable WiFi and I buy extra data every month. I also switch my data off at night. HOW the got to this amount is mind boggling and I get no reply from anyone. </p>

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Replies (1)
Vodacom
Vodacom's reply06 Feb 2017, 07:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,