1 reviews | Active since Jan 2017

14 Jan 2017, 09:50

Vodacom

<p>So yesterday I got a sms from vodacom saying my number will be ported and I didn't even apply for it. So I ignored the message thinking it's a **** next thing I know this morning my phone isn't working. now I I'm stuck in a foreign country with no cell phone had to call my daughter to call vodacom in South Africa! and have to wait 5working days to get my number back this is ****! </p>

0
Replies (2)
Vodacom
Vodacom's reply14 Jan 2017, 18:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply17 Jan 2017, 16:00
Official

Good Day Sarah-Leigh Duval

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support

Best regards,