Vodacom 18 Year Contract Struggkes

I have had my Vodacom contract for 18 years. I decided to port to MTN as I have another MTN contract which is a much better deal. When I phoned to cancel, Vodacom gave me an even greater deal and I decided to upgrade with Vodacom again. I upgraded 26 November 2021. I started paying for the new contract, but never received the phone. After numerous phone calls to Vodacom with no luck, I cancelled the contract on 21 January 2022.

Not one of the consultants I spoke to, made notes on the system and they told me each time that my upgrade did not show on the system, so I had to tell the loooong story to every consultant each time I phoned.

Today I had the courage to try again as I haven't yet ported to MTN. And true to Vodacom's incompetency, I could not get a contract as my case is at "pre-legal"!! What the hell for? You broke the contract by not giving me the phone!!!! I had to wait two hours and phone again. Now the number was not on pre-legal anymore, but Jeremiah told me that he had to speak to his back-office to close the account? He said that he would phone me tomorrow. NOBODY from Vodacom has EVER phoned me back. He did not want to make a note on the system, but I insisted and got the reference number ***-2. Who know if he sucked that from his thumb.

After 18 years of being a Vodacom customer, with not one payment missed, I cannot believe the ridiculously terrible service I am getting! Does Vodacom not want contract clients? I believe I will have to port to MTN to get a cellphone contract, as Vodacom is incapable of giving me one! Pathetic!!!