Vodacom

Good day

I would like to lay a formal complaint against Vodacom for there horrible services. Vodacom has owed me a credit since Feb 2020 an still has not refunded my account which they have promised I have called an spoke to 3 managers an every day I get passed from pillow to post where the agents all transfer me to a deadline an I remain on hold for hours without nobody getting back to me.

This is the reference nr for the credit that was due to be paid into my account that I did not receive EC-1YIZ-22EV9D, I am so frustrated an would like to log a complaint due to the stress I have endured with Vodacom, I would also like to cancel my remining contract with Vodacom as there servers is the worst ever experience, I would believe after a year of owning me money Vodacom as placed all this stress on me me an also i would like to be compensated for this stress immediately.

Please can the Powers to be investigated all the calls made an sent it to my inbox as I will now go to the formal process of logging this to the Ombudsman everyday I call spend 3 hours online an I just get more an more frustrated without no solution.

I have never dealt with worst agents than Vodacom as they constantly breach compliance when requesting to speak to a manager there is never a manager available an the the line drops each an every time I would like all my calls with Vodacom to be investigated as nobody deserves to be treated the way I am treated by this company they worst ever service provider