Vodacom

<p>Good day</p> <p> </p> <p>I am Nelisile Precious Mtsweni, from KwaMhlanga (Mpumalanga) </p> <p> </p> <p><strong>I have a huge problem with vodacom :</strong></p> <p> </p> <p>on the 15th of september vodacom debited my account with R4725.60 , claming that it is data usage for september which is highly impossible . </p> <p>On the 03rd of Octoober 2016 i called Vodacom to find out why my incoming calls where private , it was around 15h40 , the call centre lady told me that the system automatically changed caller identity to private because the account was on arrears.She told me that my account is has gone up to R16000 that includes the amount of september 2016 , I was Very shocked as i was on call with her she advised me to log another complain.</p> <p> </p> <p>On the 25th of October 2016 , I received an email from Vodacom that says "</p> <p>As a courtesy, and in an attempt to assist our customers with monitoring and managing their data usage, Vodacom sends data bundle alerts via SMS.</p> <p>To avoid out of bundle data usage in future, please ensure that another databundle is activated before your existing bundle is depleted, or turn off your mobile data connection (phone menu > Settings > Cellular Data) until the next bundle is activated and available for use.</p> <p>Notwithstanding the above, as a valued customer of Vodacom and without admission of liability and purely as a once-off gesture of goodwill, Vodacom Service Provider is prepared to offer a discount of R15485.06." <strong>copied and paste</strong> .</p> <p> </p> <p>On the 15th December 2016 I called Vodacom Custer care to find out the balance due after their discounted amount . i was transferred from one person to another and i ended up to dispute data department and I spoke to Ronnie.</p> <p>Ronnie said that i owe R21 500 which come as a huge shock again since Vodacom lady told me i owed R16000 which includesd September 2016 installment .</p> <p>After i have started asking him where does this R21500 comes from , then He changes the story saying infact i was owing R17 000 plus R 4725.60 , when i ask where does the discount they offered me comes from , Ronnie said the discount was from R17000 which was October 2016 installment .</p> <p> </p> <p>Now He is telling me i still owe R4458.00 , then when I asked where does the R4000 comes from , He says is the September 2016 installment which was R4725.60.</p> <p>Right now I am very confused and desparate for help</p> <p> </p> <p>Your help will be much appriciated .</p> <p> </p> <p>Kind regards</p> <p>Mtweni Nelisile</p> ********** <p> ********** 394 / ********** </p> <p> </p> <p> </p> <p> </p> <p> </p>