VODACOM
<p>Sep 16 I upgraded my cell phone via the internet. Someone at vodacom went and loaded the new cell phone information onto my internet modem number. I used to pay R198 for a 3GB data bundle on a modem. So now I pay R399 for 200MB on my modem and on my cell phone which of which the old contract had expire, I still pays R238 per month. I had tried everything to get it fix even went all the way to Voda World without success at all. I even ask them to cancell my service with them but now help at all. I really am sick and tired of this poor service. My feeling is that Vodacom is untouchable seem that they sponsor so many things and nobody dares to take them on. They just take our money and I pay now more of less. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So many call centre consultants have contacted me and they all locked calls but still no help at all. I just hope someone with more authority will contact me. The poor consultants at the call centres looks like fools but in the meantime they are doing their jobs but the real culprites that are suppose to do their jobs are all ignoring the job.
So many call centre consultants have contacted me and they all locked calls but still no help at all. I just hope someone with more authority will contact me. The poor consultants at the call centres looks like fools but in the meantime they are doing their jobs but the real culprites that are suppose to do their jobs are all ignoring the job.
Thank You Hello Peter for your great help and thank you Lesley Abels from Vodacom that finally fixed my account. I am very greatful for every person behind this to get my account fixed. Thank You again.
Thank You Hello Peter for your great help and thank you Lesley Abels from Vodacom that finally fixed my account. I am very greatful for every person behind this to get my account fixed. Thank You again.