LF
Lucia F

1 reviews | Active since Jun 2018

12 Jun 2018, 10:52

Vodacom -17% line rental increase

I have signed for a 24 month contract "Smart top up S" at a cost of R244.74 for line rental per month excl vat. I am approx 1 year into this contract. Vodacom have now increased my line rental by 16.9% to R286.09. Just like that....and no, I did not get a notification. How is such a whopping increase even justified and on an existing contract? Is it not enough that we are constantly having to battle data issues and overpriced rates and now this?

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Replies (1)
Vodacom
Vodacom's reply12 Jun 2018, 11:48
Official

Dear Customer

Thank you for making us aware of this issue.

We will investigate this matter and make contact with you in due course.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team