Vodacom

I took out a deal at Vodacom online the first week in August. I went through a nightmare. Eventuality they approved a Samsung A33 5G. It was uncapped. When I found out, I asked them to fetch the phone or alternatively where can I drop if off. Today 2 weeks later a man phoned me from "special unit". He said he would collect the phone today at lunch time. Im still waiting. Why doVodacom employees all lie. If you dont come through with what you say have the decency to call. DONT LIE TO THE CUSTOMER. Im sick to death of the excuses Ive put up with for a month. Thats terrible customer service. I was going to go through a Vodashop to take out a cintract. After this behaviour I wont. I have tried Lynette Brown (she answers via email and sends me a notice they sent to RAM. Its codes and numbers I cant maje head or tail of it. I pray some1 from Vodacom sees this and can advise how to go about resolving this. PLEASE