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janine P

1 reviews | Active since Feb 2012

05 Dec 2016, 13:25

Vodacom

<p>I sent in my phone to be repaired under warranty and it was escualted to Jhb in the mean time I have tried over and over to speak to someone or to get someone to call me who is above the repairs department to no avail - each time I get the same reply someone will contact you well a week later and still no contact.</p> <p> </p> <p>All i want is to esculate my problem to someone outside the repair shop and not at shop level.</p> <p> </p> <p>What does a person have to do to get this resolved</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply05 Dec 2016, 15:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,