Vodacom

I struggled a week long to upgrade. First shop couldn’t help me and I left my number, but no one called me back. I then tried to upgrade online after a huge struggle. Someone called me to explain the terms & conditions and luckily I heard that it’s an open contract and I said no I want a capped contract with top up. The gentleman said someone from sales will call me to offer the right package, 3 days passed and no one called. I then went to Groblersdal Mall and walked out with my new phone within 30minutes, the lady who helped me was very helpful, but I have 0 data and 0 minutes which is very frustrating. Was I not supposed to receive 30 gig once off data and pro rata minutes or something?