1 reviews | Active since Nov 2016

23 May 2020, 15:14

Vodacom

Veey unhappy with their promises nd absolutely not helpful during this time of covid 19 i made a arrangement to pay them a amount of 3000 on the 12th of may and did just that with a another arrangement of paying on 1st of june 2020 the amount of 3000 and they assured me that is fine and my mobile numbers will not be blocked but on the 22/05/2020 they blocked my outgoing calls i tried to explain to them after numerous calls that i have a arrangement in place but the excuse is the system so i failed in getting my lines opened yes i am in arrears but if a arrangement has been made why did they block my outgoing calls so really i wont recommend vodacom to anybody coz its a very useless company that is not prepared to help at all disgusted really after being a customer for +_ 20years

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Replies (1)
Vodacom
Vodacom's reply23 May 2020, 16:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team