ED
Elizabeth D

1 reviews | Active since Oct 2013

02 Dec 2016, 14:49

VODACOM

<p>I NEVER gave permission for a third contract. All of a sudden I have a third contract for a rooter. </p> <p> </p> <p>The lady from headoffice that called on Wednesday stated. No new contract Mam. The rooter is for free(which I take for granted is the new sim card that they send me) . I would not know.</p> <p>And she said that I can get 2g anytime data for only R129 from the 1st of December. Instead of paying the R149 for 1g at the moment.</p> <p> </p> <p>Nobody at customer care can help me. Why would they lie?</p> <p>I don't use wifi AT ALL. </p> <p>And that I told the lady. Vodacom will explain this to me or I will go to the newsmedia with this. </p>

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Replies (1)
Vodacom
Vodacom's reply02 Dec 2016, 15:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,