SM
Sibusiso M
1 reviews | Active since Dec 2023
01 Dec 2023, 11:03
Vodacom
I did an upgrade on the 1st of November for uncapped home internet (600GB) with Jeffery from Vodacom upgrades, they instead gave me 200GB and a 10Mbps instead of 600GB and a 30Mbps speed, I called for a rectification of this and they said they will do it. yesterday 30 November Jeffery from upgrades called to say they cant fix this and they might fix it on the 1st of January 2024, now I am paying for something I did not agree too. every time I call Vodacom they send me to every department to explain my story to everyone with no assistance.
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Vodacom's replyOfficial
01 Dec 2023, 14:11 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Tea
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Tea
Vodacom's reply01 Dec 2023, 14:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Tea
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Tea