***** Vodacom

I fell behind on my Vodacom contracts in 2022. Three numbers were linked to this contract including ***,*** and ***. I received my pension money late in 2022 and decided to pay my contract in full and cancel the contract. I went to Vodacom Cape Gate on 22/11/2022 and asked to pay my arrears and whatever is left on the contract. I paid an amount of R6034.00. On 28/11/2022 I paid the remaining R5409.52 and was told that my contract is now finished, and I am paid in full. The lady who helped me assured me that my contract was stopped and that by paying this amount my contract is finished. I phoned the Vodacom Call Centre a while after that, and they told me that my contract was finished. Since the 10/11/2023 I never received any invoices from Vodacom, so I had no reason to believe that my contract went on. I have now been harassed since June 2023 by a collections company telling me that I owe Vodacom money. I cannot pay for a service that I could not use and for which I was informed that the contract was closed. I do not have any Vodacom sim cards and have not received any invoices from Vodacom since November 2022. I also haven’t used the Sim cards since November 2022.

I am being harassed by VVM attorneys for money I do not owe. I have requested proof that my account is paid up with no success.