ZS
Zimasa S

1 reviews | Active since May 2023

13 May 2023, 02:21

Vodacom *****

On 14 March I received a notification from Vodacom that an account was opened in my name. I immediately contacted the call centres, went to a branch and contacted the ***** department. A consultant called Shahista Abdul Kadir is the one responsible for processing the transaction, and sent me an email as well as called to state they have flagged the account as ***** and how they will not be proceeding with the transaction. Today I discover Vodacom has gone and added themselves to my credit report as a new account. Explain to me when I opened an account with you???!!! Where are the documents I signed or the call recording that proves I agreed to this???!!! You are a bunch of ********s taking advantage of innocent people!!!!! You need to cancel this contract effect immediately!!! I don't have any devices that belong to you so how on earth do I have an account???!!! The inside job ****s you people are doing there are disgusting!!!!

0
Replies (2)
Vodacom
Vodacom's reply13 May 2023, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
ZS
Zimasa S's update13 May 2023, 11:12
Reviewer Update
You have been saying that for weeks now!!! No one ever calls. I am currently logging an official complaint with the Ombudsman, rather answer to the regulatory body as to how you obtained my personal details and who gave you the authority to open a contract in my name.