Vodacom

<p>We called the customer service line to enquire if it is possible to add my name to our profile as my husband works in Zambia and doesnt come home often and when we have aquery I can then resolve it, they then confirm yes it can be done but please go in to a branch and they will assist.</p> <p>When we arrived at the store in Menlyn the assistant manager said no it cannot be done, I then phoned the customer services and again they confirmed that it can be done but only the branch can assist. The assistant manager then called the trade partner to confirm and they said no it cant be done.</p> <p>We cancelled my tablet contract and made it a pre-paid but it will only be effective 30 November 2016. Today when I used my tablet all my data over 2GB is gone balance is zero, I then called 111 once again to enquire where all my data went and what was the answer I got "sorry mam we cant assist you, you are not the main account holder"!! This is exactly the reason why we requested that I must be added to our account profile we have 6 numbers and we cant be assisted with any queries.</p> <p>So they can ***** your data (I say ***** because it will be lost when my husband comes back in Jan 2017) and then sit back and say sorry we cant assist you!</p>