Vodacom – 15+ Year Loyal Customer, Second Complaint and Still No Resolution

This is now my **second complaint on HelloPeter regarding the same unresolved issue with Vodacom**.

Despite my previous complaint, **Vodacom has still not contacted me to properly address or resolve this matter**.

I have been a loyal Vodacom customer for more than **15 years**, have always been on a **Red VIP package**, and have never missed a payment. Yet I have been trying to resolve this account issue since **January**, with no proper resolution.

I originally requested that my contract/package be downgraded after my monthly debit increased from approximately **R2,600 to almost R4,000**. After discussions with Vodacom, I agreed to downgrade to a package of approximately **R2,400 per month**.

The quotation I received reflected both the **Red VIP 50GB and Red VIP 30GB packages at R2,435 VAT inclusive**, which also makes no sense to me. Why would I receive less data for exactly the same monthly price?

To make matters worse, I was subsequently charged twice and **R5,010 was debited from my account**.

I have made numerous calls to Vodacom, physically visited the **Vodacom store at Menlyn**, and have now already lodged a complaint on HelloPeter. Despite all these attempts, **Vodacom has still not called me and the issue remains unresolved**.

At this point, I do not believe it is reasonable that I should have to continue chasing Vodacom to correct an issue that has been ongoing for months.

I am requesting that Vodacom urgently:

1. **Contact me directly** regarding this complaint. 2. Correct my package and monthly subscription to what was agreed. 3. Investigate the **R5,010 debit** and refund or credit any amount incorrectly charged. 4. Provide a full and clear breakdown of my account and current monthly charges. 5. Explain why the **30GB and 50GB Red VIP packages were quoted at the same R2,435 monthly price**. 6. Confirm in writing that the matter has been fully corrected so that I do not have to deal with another incorrect debit.

I have been extremely patient, but after **more than 15 years as a loyal Vodacom customer**, I am incredibly disappointed that it has taken this much effort just to get a billing and package issue corrected.

**Vodacom, please do not simply respond to this complaint asking me to contact another department. I have already made numerous attempts to resolve this. I am asking for someone with the authority to fix my account to contact me directly and resolve this matter once and for all.**