MR
Molobatsi R

1 reviews | Active since Feb 2025

25 Feb 2025, 19:08

Vodacom

I have an issue with Vodacom they say I have a contract with them and every month they deduct an amount of R986 i called to query the amount being debited was then told to fill in the ***** case documents which I did last year already then got an automated sms with a reference that my case has been resolved

Mind you the sms I got it in October 2024 till this date they keep on debiting my account

Went to the store again today regarding the same Vodacom account issue they told me to go do the same documents I did last year October to close the account

It's very frustrating because when I asked who is that opened an account using my details they tell you about popi acts but they don't actually care

My credit score is being affected by this 😞😞

0
Replies (1)
Vodacom
Vodacom's reply26 Feb 2025, 07:38
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team