RM
Risuna M

1 reviews | Active since Oct 2018

31 Dec 2020, 18:07

Vodacom

So this consultant by the name of Mandisa - retentions Department) Cancellation Ref no *** Put the phone down twice when I requested for an immediate cancelation. How rude. No telephone etiquette or whatsoever, lack of customer service. After holding for hours. If ya'll don't sort this out I'll take it up with ICASA. and I need the 2 months payment refunded

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Replies (1)
Vodacom
Vodacom's reply01 Jan 2021, 10:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team